Refund policy

We offer a 30-day return window from the date your order is delivered.

30-Day Guarantee
Try POM DROPS for 30 days. If it doesn't become the best product in your grooming rotation, you can return it for a full refund — returns under our 30-Day Guarantee are accepted even if the jar has been used. (Empty jars cannot be accepted). The 30-Day Guarantee applies to purchases made directly at pomdrops.com, limited to one guarantee refund per customer/household.

All other returns
For returns outside the 30-Day Guarantee, the product must be returned in its original packaging and at least mostly unused. We're unable to accept returns of jars that are empty or heavily used.

To start a return, you can contact us at customerservice@pomdrops.com.  Please provide your order number, name and reason for return.   

Please note that returns will need to be sent to the following address and customer is responsible for shipping:

7381 114th Ave Suite 403B #1038 Largo, FL 33773 

If your return is accepted, please ship back to address above. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at customerservice@pomdrops.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or clearance items. Orders placed using a discount or promo code are still fully covered by our 30-Day Guarantee.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@pomdrops.com.